Privacy Policy
At Dapp Deli Kitchen, we value the trust you place in us when you order through our cafeteria platform. This Privacy Policy explains how we collect, use, and protect your personal information.
Information We Collect
• Personal Information: We may collect your name, contact details, and other relevant information when you place an order through the Petpooja platform.
• Order Details & Preferences: We may collect data regarding your meal choices, order frequency, and preferences to help us improve your experience and menu offerings.
How We Use Your Information
• Order Processing: To process your order efficiently and ensure accurate preparation and serving within the cafeteria.
• Service Improvement: To enhance our food quality, operational processes, and customer experience.
• Communication: We may use your contact details to share menu updates, feedback requests, or promotions related to Dapp Deli Kitchen. You can opt-out of these communications at any time.
Data Security
• Protection Measures: We take reasonable measures to safeguard your information against unauthorized access or misuse.
• Platform Security: Since all transactions and data processing occur via Petpooja, their platform’s security measures also apply. Please refer to Petpooja’s privacy policy for more details on their data handling.
Information Sharing
• Third-Party Sharing: We do not sell or rent your information to anyone. We may share relevant details with Petpooja and other trusted service partners who assist in processing orders or payments.
• Confidentiality Assurance: All partners are bound by confidentiality agreements and are prohibited from using your data for any purpose other than service delivery.
Your Choices
• You may choose not to provide certain information; however, this may limit your ability to place or receive orders through Petpooja.
• You can opt-out of promotional messages at any time by contacting us at Surajshetty@officialdapp.com.
Updates to this Policy
We may update this Privacy Policy periodically to reflect operational or regulatory changes. The revised version will be posted on our notice boards or digital platforms.
For any questions, contact us at Surajshetty@officialdapp.com or call +91 98333 55899.
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Terms and Conditions
Welcome to Dapp Deli Kitchen. By placing an order through the Petpooja platform within your cafeteria, you agree to the following Terms and Conditions. Please read them carefully before proceeding.
- Acceptance of Terms
By accessing our services via Petpooja, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.
- Ordering Process
• All orders must be placed through the Petpooja platform available at the cafeteria.
• Once an order is placed, it is confirmed and processed immediately.
• Orders cannot be canceled or modified after confirmation. - Preparation & Serving
• All food items are freshly prepared and served directly within the cafeteria.
• We do not offer home delivery or external takeaway services. - Menu & Availability
• Menu items and prices may vary based on ingredient availability.
• We strive to maintain consistent quality and hygiene in all our offerings. - Payment
• Payments are processed securely through Petpooja’s payment system.
• All prices are displayed in INR (Indian Rupees) and include applicable taxes. - Delivery & Collection
• Orders are served within the cafeteria. Delivery beyond the cafeteria premises is not available.
• In case of high demand, serving time may vary slightly. - Liability for Third-Party Services
• Since Petpooja handles order management and payments, Dapp Deli Kitchen is not responsible for any technical issues, delays, or transaction errors on their platform. - Cancellations and Refunds
• Once an order is confirmed and processed, cancellations or refunds are not allowed.
• In the unlikely event of a major service issue (e.g., food not being served), customers may contact us immediately at +91 98333 55899 / +91 98202 54336 for review. - Modification of Terms
We reserve the right to modify or update these Terms at any time. Updates will be communicated through official cafeteria notices or digital displays.
- Governing Law
These Terms and Conditions are governed by the laws of the State of Maharashtra, and any disputes shall be subject to the exclusive jurisdiction of Thane courts.
- Contact Us
For any concerns, please contact us at Surajshetty@officialdapp.com or call +91 98333 55899.
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Refund and Return Policy
Order Placement & Processing
• All orders must be placed exclusively through the Petpooja platform.
• Once an order is placed, it is immediately confirmed and processed.
• Modifications or cancellations are not permitted after confirmation.
Delivery & Consumption
• Orders are prepared and served directly in the cafeteria.
• Dapp Deli Kitchen does not provide delivery services outside the cafeteria premises.
No Liability for Third-Party Services
• As Petpooja manages the ordering and payment process, Dapp Deli Kitchen is not liable for any technical issues or payment-related discrepancies arising from their platform.
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Refund Policy
Dapp Deli Kitchen maintains a strict No Refund Policy.
1. Once an order is confirmed and processed through Petpooja, it cannot be canceled or refunded.
2. Refunds are not applicable for dissatisfaction with taste, individual preferences, or customer error during ordering.
3. In the rare case of a serious service issue (e.g., food not being served at all), please contact us immediately at +91 98333 55899 / +91 98202 54336, and we will review the matter internally.
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Return Policy
As all food items are freshly prepared and served, returns are not applicable.
1. Once food has been prepared and served, it cannot be returned, replaced, or exchanged.
2. Customers are advised to verify their orders carefully on the Petpooja platform before confirming.